Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
| Product Type |
Processing Time | Shipping Options | When will I get it? |
|---|---|---|---|
| Accessories | Usually ships same day * | Standard (1-5 business days)** 2-Day (2 business days) Overnight (1 business day)** |
1-5 business days 2-3 business days 1-2 business days |
| New Phone and Activation | Usually ships next business day * | Standard (1-5 business days)** 2-Day (2 business days) Overnight (1 business day)** |
1-5 business days 3-4 business days 2-3 business days |
| Any Combination of above items totaling $50 or more (pre-tax) | Usually ships next business day * | Standard (3-7 business days) 2-Day (2 business days) Overnight (1 business day)** |
3-7 business days 3-4 business days 2-3 business days |
* These shipping times are contingent upon product availability and service activation. For orders that include activated service, shipping is also contingent upon a timely and successful credit check and activation. The carrier you selected (Sprint, T-Mobile, Verizon Wireless, etc.) must approve your application for new service before your phone can be activated / shipped. Most phone orders are approved, activated and shipped within the same day. In some cases, however, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information from you, we will need to reach you immediately. So please make sure your order contains an email address that you check regularly, or you can also opt to be notified via SMS text message if you have an SMS messaging device available to you.
** Not available for delivery to Hawaii or Alaska
Please note: Saturday delivery is not available. We do not ship to P.O./A.P.O/F.P.O Box addresses
When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. If you selected an expedited shipping method like Second Day or Overnight, your order will ship within 1 to 2 business days. Business Days are defined as: Monday through Friday and excludes most US holidays. Once your order ships it will take 1 to 5 business days to arrive depending on which shipping method you selected and your shipping address.
Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:
FedEx shipments:
www.fedex.com
1-800-GO-FEDEX (1-800-463-3339)
UPS shipments:
www.ups.com
1-800-PICK-UPS (1-800-742-5877)
Please note that your item must ship before you can track it. Your package may not be visible within the shipper's tracking system until several hours after the product leaves our warehouse.
LetsTalk.com Customer Satisfaction Guarantee
The following guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applications & content and gift certificates.)
At LetsTalk.com we offer a best-in-industry return policy. If you are not happy with your wireless purchase, we offer the following options:
- We will be happy to help you exchange your original order for another wireless product.
- or -
- You can return the original product for a full refund (if the product is returned as new within the stated return guidelines).
We are committed to your satisfaction and want you to be happy with your wireless purchase. To ensure your satisfaction, we will:
- Accept your returned device up to 14 days after activation (see below for details).
- Pay for your return shipping, no questions asked.
- Help you work through contract termination with your carrier.
- NOT charge a restocking fee!
Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged.
Please note: Our return policy is dictated by carrier return policies and may change from time to time as the carrier’s change their policies. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
Exchange Policy
If you are not deactivating your line of service and are simply exchanging your device, you have up to 30 days to return your original device to us.
To process an exchange, please contact our Customer Service department at 1-888-848-4792 or email us within 14 days of activation to request a Return Merchandise Authorization (RMA) number. You may also request an RMA online through our Order Status page.
You must return the original device to LetsTalk.com within 30 days of activation . The returned device must include all original packaging, collateral and parts, and must be in new condition. Once we receive your original device, we will process and ship your new, replacement device to you. Be sure to ask our Customer Service representatives about an Advanced Exchange option that eliminates downtime while your exchange order is processed.
Return Policy
If you would like to return your original wireless device for a full refund, please request a Return Merchandize Authorization (RMA) number by either contacting our Customer Service department or requesting the return online. You must return the original device to LetsTalk.com within 14 days of activation. The returned device must include all original packaging, collateral and parts and must be in new condition. Once we receive your original device, we will process your refund.
To process your return online, please follow the instructions below:
- Click on the Order Status or Customer Service link in the top right corner of the site and enter your order number, home phone number and/or your email address.
- Follow the instructions to obtain an RMA.
- If your request for an RMA is approved, you will be directed to a link that will allow you to print a postage-paid UPS return label.
- Print out the label and affix it to your box. The returned device must include all original packaging, collateral and parts and must be in new condition. You will be billed for any missing or damaged parts.
- Find a UPS service location that is convenient to you (http://www.ups.com/dropoff?loc=en_US) and bring in your return box --with the paid return label affixed. You will be able to track your package with the tracking number at www.ups.com.
Return Processing Time and Notification
Once LetsTalk.com has received your returned item(s), we will process your return within 2 business days. You will receive an email notification when the credit is applied. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of your new shipping information. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.
Carrier Deactivation Penalties
If you are returning your device to LetsTalk.com and intend to discontinue service with your wireless carrier, CONTACT US IMMEDIATELY to process the service deactivation. Carrier early termination penalties apply if you do not deactivate your service within the carrier’s buyer’s remorse period. Please be sure to contact us within 14 days of activation if you intend to discontinue service. If you decide to discontinue service, we will need your device back, so the sooner you call us the better. Please call us with questions at 1-888-848-4792 and we’ll be happy to help.
Per the terms that you agreed to when you purchased your order from LetsTalk.com, you may not downgrade or cancel your service plan or features within 181 days (outside of our Return and Exchange policies) without contacting LetsTalk.com. If you terminate or downgrade your service or features, you may be subject to the additional charges (as outlined on LetsTalk.com). Please call us with questions at 1-888-848-4792 and we’ll be happy to help.
Warranty Repairs after 30 days
Most devices sold by LetsTalk.Com come with a manufacturer’s warranty. While the warranty period may differ for each device most are warrantied for one (1) year after activation. If your device is defective and you need warranty repair please contact the manufacturer. Terms and conditions are subject to warranty limitation of the manufacturer.
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly (For a list of service providers, click here). Please see Service Plan Cancellation", above, for further details.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
